Operational Standards are key to ensuring we deliver our best each day with results our clients and customers depend on.
At Hallmark, it does not end when the contract is signed; it just begins. We are not sales people, we are experienced operators who are with you from the first day we meet; and from that point on. We value that not all of our clients come from the same mold… neither do we. That is why all of our dining programs are built on clear processes and standards which we train, develop, manage and measure our success by. These include:
- Monthly Operations Reviews – This tool is used monthly by the Business Development Manager and Dining Director to measure the compliance and results of over 150 key areas including, but not limited to Customer Experience, Cleanliness & Sanitation & Food Quality & Safety.
- HMS Core Processes- Everything we do has a Core Process that our front line team is trained by and serves as a guide to how we manage the business in a consistent and effective manner.
- Purchasing Programs that Don’t Limit- Our purchasing programs do not limit our ability to be creative or serve our customer. Our directors benefit from the support of purchasing relationships that bring value and savings to the program with the flexibility they require to care for our customer.
- S.A.F.E. Site- The safety of our customer and team is paramount. Our S.A.F.E. Site program promotes safe practices and environments through clear PPE standards, procedures, monthly audits and regular employee committee meetings.