“Hilbert College has been a client of Hallmark for over 20 years. We have found the current leadership structure to be very effective. Having a local presence has been very helpful in efficiently resolving issues. The corporate headquarters team has been very good at providing support and direction especially with strategic issues.
The best thing I can say about Hilbert’s relationship with Hallmark is that it is truly a partnership. The goal for both is to create the best possible dining situation for our students at an affordable cost while allowing Hallmark to make a reasonable profit. Both the college and Hallmark work continuously to improve the dining experience for the students.
The Hallmark staff on our campus is well aware of the importance of creating a positive experience for the students and are well-trained in customer service techniques. They are also supported with the resources to meet the needs of students with dietary restrictions and to satisfy the expectations of students from diverse backgrounds.
Overall, Hilbert has benefited from having a firm like Hallmark that understands the environment we operate in and can deliver what we need at an affordable cost. It has definitely been a winning combination.”
Rick Pinkowski, VP Business & Finance Hilbert College